1. Order Cancellation by Customer:

• Time Frame: You can request a cancellation by contacting us via WhatsApp at +91 8000135135 or by emailing us at info@gwalia.in. To ensure we can process your request, please contact us at least 3 hours before our daily order dispatch time of 3:00 PM.

• Eligibility: We will make every effort to accommodate your cancellation request, provided your order hasn’t been packed or picked up for dispatch. Once the order is in the process of being shipped, it cannot be canceled.

• Refunds: If your cancellation request is accepted, any payment made will be refunded to the original payment method. Refund processing times may vary depending on your bank or payment provider.

2. Order Cancellation by Gwalia:

• Stock Availability: Gwalia reserves the right to cancel any order due to unforeseen circumstances, such as stock unavailability, issues with payment authorization, or incorrect pricing.

• Customer Notification: If we need to cancel your order, we will notify you promptly via email or phone. In such cases, you will receive a full refund for any payments made.

• Refunds: Refunds for orders canceled by Gwalia will be processed as quickly as possible, typically within 7-10 working days.

3. Non-Cancellable Orders:

• Orders for products that are customized or made to order cannot be canceled once they have been placed.

• Orders for perishable items, such as sweets and snacks, that have already been dispatched cannot be canceled.

4. Refund Processing:

• Refunds for canceled orders will be processed to the original payment method used during the purchase. The time taken for the refund to reflect in your account may vary based on your bank or payment provider.

5. Changes to Orders:

• If you wish to make changes to your order, such as modifying the delivery address or adding/removing items, please contact us as soon as possible. We will do our best to accommodate your request, provided the order has not been packed or dispatched.

6. Important Considerations:

• Orders placed during peak seasons or special promotions may be subject to different cancellation terms. Please refer to specific terms and conditions during such periods.

• Gwalia is not responsible for any loss or inconvenience caused by order cancellations due to factors beyond our control, such as natural disasters, strikes, or other unforeseen events.

7. Contact Information:

• For any questions or assistance with order cancellations, please contact our customer support team at info@gwalia.in or call us at +91 8000135135.

8. Policy Updates:

• Gwalia reserves the right to update or modify this cancellation policy at any time. Any changes will be effective immediately upon posting on our platform.